We prepare and ship all orders within 1-3 business days. Once your order is dispatched, you will receive a confirmation email with tracking information. Standard shipping typically takes 3-7 business days, while express options are also available at checkout.

Absolutely. We hold your privacy in the highest regard. Every Kinkelle order is shipped in a discreet, unbranded package to ensure your moment of discovery remains entirely your own.

Yes, we are pleased to offer shipping to select countries worldwide. Please note that international orders may be subject to duties and taxes determined by the destination country. These charges are the responsibility of the recipient.

Once your order has been dispatched from our atelier, you will receive a shipping confirmation email containing a link to track your package's journey to you.

Due to the intimate nature of our products and our commitment to the health and safety of every client, all items are final sale. We cannot accept returns or exchanges.

We see this policy not as a restriction, but as a promise—a guarantee that the piece you receive is pristine, personal, and has been handled with the utmost care, reserved only for you.

While we take extreme care in our craft and packaging, should you receive an item that is damaged or defective, please contact our Client Care team at care@kinkelle.com within 7 days of receipt. Please include your order number and a photo of the issue, and we will ensure the matter is resolved with grace and expediency.

We believe that understanding your own measurements is an empowering act of self-knowledge. Each product page features a detailed sizing chart and fit guide. We encourage you to take a moment to measure yourself to ensure the piece you choose feels as though it were made for you. Should you need further guidance, our Client Care team is intimately familiar with our collection and ready to assist.

Our pieces are crafted from the finest materials and deserve to be treated with reverence. We strongly recommend gentle hand-washing in cool water with a delicate detergent. Lay flat to dry in a shaded place. Proper care is a ritual that will preserve the beauty and longevity of your investment for years to come.

We are dedicated to the art of curation. Our collection features only the most exquisite and body-safe materials, including pure silk, authentic Leavers lace from heritage French looms, and other textiles chosen for their superior feel, quality, and beauty.

"Explore Elegantly" is the guiding principle of Kinkelle. It is our philosophy that the journey into one's own sensuality should be a sophisticated, beautiful, and empowering experience—free from the cheap or intimidating tropes of the past. It is about approaching curiosity with confidence and grace.